Contractor Gone · NEWPRO Home Solutions

NEWPRO Home Solutions customers: what the filing means and what to do

NEWPRO Home Solutions, a Woburn company that replaced windows, doors, siding and roofs and did quick bath remodels across New England, closed on October 28, 2025, when its parent, Renovo Home Partners, shut down its regional brands. Newpro Operating, LLC filed a Chapter 7 petition on November 3, 2025, in the U.S. Bankruptcy Court for the District of Delaware, case 25-11950, jointly administered under Renovo Home Partners, LLC, case 25-11937 (TMH).

Where things stand

Chapter 7 is a liquidation: NEWPRO is closed and will not finish jobs, and the trustee, Ricardo Palacio, collects whatever the companies own. The parent's filing lists liabilities of $100 million to $500 million, so a bankruptcy distribution is likely to be small. Two routes matter more. Many NEWPRO jobs were financed; if yours was, the lender may be subject to your claims against NEWPRO under the FTC Holder Rule, so write to the lender before you keep paying for work that was never done. And Massachusetts and Connecticut both run guaranty funds that pay homeowners on an unpaid judgment against a registered contractor; the steps are below.

Massachusetts and Connecticut: the guaranty funds

Both states pay homeowners from a guaranty fund when a registered home improvement contractor leaves a judgment unpaid. The bankruptcy stay blocks new lawsuits against NEWPRO, so a judgment first needs relief from the stay. For Minnesota Rusco customers the court approved a no-lawyer declaration procedure in May 2026, and the same order lets the trustee set up that procedure for similar funds in other states.

1. Massachusetts: the Home Improvement Contractor Guaranty Fund, run by the Office of Consumer Affairs and Business Regulation, pays up to $25,000 per claim on an unpaid court judgment or arbitration award against a registered home improvement contractor. The limit was raised from $10,000 in November 2024.
2. Connecticut: the Department of Consumer Protection told NEWPRO customers to file a proof of claim in the bankruptcy, to file a complaint with DCP through eLicense.ct.gov or DCP.Investigations@ct.gov, and that the Home Improvement Guaranty Fund may be available once the bankruptcy concludes if you are listed as a creditor.
3. Ask the trustee's counsel whether the declaration procedure has been extended to your state's fund: Gregory A. Taylor, Ashby & Geddes, P.A., gtaylor@ashbygeddes.com. Where it applies, the path is the declaration, a ten-day objection period, a small-claims judgment, and then the fund application.

Customers elsewhere in New England: your state's page on this site lists the fund or bond that applies there.

What a customer can do, in order

1. Card payments first. If any payment went on a credit or debit card, call the issuer and open a dispute for services not rendered. The bankruptcy does not stop a chargeback; the card network's clock does.
2. File the proof of claim. If a case is open, the court will mail a notice with a bar date. Official Form 410 is free, no lawyer needed. A deposit for household services is a priority claim up to $3,800 for cases filed on or after April 1, 2025; mark the priority box and attach the contract and receipts.
3. The state path. Massachusetts has the Home Improvement Contractor Guaranty Fund ($25,000 per claim, raised from $10,000 in November 2024). Precondition: Registered home improvement contractor; a court judgment or arbitration award that goes unpaid. The Massachusetts page has the license lookup, the deposit rule, and the small-claims cap.
4. Subcontractor notices. A sub's lien is limited to what you still owed the contractor when the sub's notice was filed (M.G.L. c. 254, s. 4).
5. Financing. If the contractor arranged a loan, write to the lender. A lender on a contractor-arranged consumer loan generally takes the loan subject to the claims you have against the contractor (the FTC Holder Rule); ask for a stop on payments while the claim is resolved.

Run the free check as a NEWPRO Home Solutions customer

Sources

• Boston.com: few answers as Woburn-based Newpro files for bankruptcy
• Connecticut DCP, December 12, 2025: NewPro files bankruptcy
• NBC Boston: Newpro closure leaves Boston widow with $39K bill for windows that weren't installed
• Mass.gov: file a Guaranty Fund claim for an unpaid HIC judgment
• Bankruptcy court order, case 25-11937 (TMH), listing every Renovo debtor
• The Minnesota Rusco page: the court's declaration procedure, step by step
• Qualified Remodeler: Renovo Home Partners collapse heads to liquidation
• PACER case locator

Facts checked 2026-09-11 against the sources above. Case details change; the PACER docket is the record. Nothing here is legal advice. If you are a customer and something on this page is wrong or out of date, email jon@homestillworks.com.